RingGo Help centre





How to park using the RingGo app

To use the RingGo app to park, simply follow these instructions:

1.   Search for ‘RingGo’ in the market place. The app is free of charge so simply download and install!
2.   Open the RingGo app.

Logging In/Logging Out

3.  You will see a screen with a number of different options. Tap ‘Book Now’.
4.  Login using your mobile number and PIN or the last 4 digits of your payment card. If you haven’t yet joined RingGo, you can Sign-Up by clicking the link to register.
5.  After successfully logging in, you’re taken back to the Home screen.

Finding the zone you want to park in

6.  If you are an existing user and wish to park at a previous location, tap the ‘Sessions’ tab. This will load a list of previous sessions.
7.  To book the same as a previous session, simply tap ‘Park again’ for that session. All details for the selected session (including vehicle and location) will then be offered.
8.  If you want to park at a different location altogether, select ‘Book Now’ from the Home screen. You can then search from here by location code, location description or finding parking near you (GPS).
9.  You will now return results based on your search. Select your location from the results displayed and then the relevant option between book parking or to view the location on a map.
10.  If you want to view the location geographically on a map, select map from the Home screen instead of parking (see map instructions below).

Parking

11.  If you selected ‘Park again’ or ‘Book Parking’ on the desired location code you will be taken to the booking form.
12.  Drag the slider bar to select the duration you want. Tariff information can be displayed by tapping 'Prices' in the top right corner.
13.  Select the vehicle you want to park or enter a new vehicle from the option below the duration slider. Your preferred or last parked vehicle will be set automatically unless changed.
14.  Tap ‘Next’ which will take you to the payment page. If advanced parking is offered at your entered location you will be asked whether you wish to park now or in advance (which require the date and start time of when you want parking to begin).
15.  The payment page will show for you to confirm - location, vehicle, duration, session end time and cost. The payment card that is on your account will also be shown. Tap the card if you want to change it.
16.  Enter your three digit CV2 (security) code in the displayed box below card selection.
17.  Tap ‘Pay for parking to start now’ to submit payment.
18.  When the payment is successful you will see a pop up message stating, ‘Your parking session for vehicle XXXX has been paid for PRICE and will expire on DATE at TIME.’
19.  If you get either an error message or blank screen at this point instead of confirmation, tap back twice to take you to the ‘Sessions’ page. Pull down the list to refresh the page and determine if payment was successful. Any successful session creation will show in this list. Where the RingGo app relies on an internet connection then this can sometimes be lost if you are in a poor coverage area at the time of use!

Park using the map

20.  The GPS locator will locate your position and show you the map screen with the nearest location selected, remember that you can pinch to zoom in or out on the map, to see how far away the parking location is.
21.  Your own location is represented by the blue pin, nearby RingGo locations are identified with a purple pin.
22.  To parkor see more information about that location, tap the green ‘Go’ icon next to the location description.
23.  This will then take you to step 13 above.

Permit Parking (only currently available to iPhone and Android users)

24.  If you hold a Council based RingGo Permit you will be offered the option to park using the relevant permit or purchase a standard RingGo session when selecting the ‘Book Now’ form.
25.  After selecting the relevant option or having purchased a permit and using ‘Park again’ from the ‘Sessions’ page, this will then take you to step 13 above.
26.  Permit parking via the app is not currently available to Rail, Ferry and Private Operators and you will need to continue making these purchases online only.

Sessions

27.  The ‘Sessions’ page will display all future, current and expired bookings up to your last 20 RingGo sessions. Each session is categorised as follows:

Blue – a future session yet to begin; having been booked in advance.

Green – a current active session. Time remaining on the session is also shown here.

Red – the session has expired.

In the event that you are experiencing performance or connection based issues with the RingGo app at the time of use, payment can still be made at this point with RingGo by calling our automated payment line on 020 3046 0010 for permit bookings.

You are able to view the relevant Network Status web page by clicking the name of your mobile network provider below:

Vodafone, O2, T-Mobile, Three (3 mobile), Tesco, GiffGaff

Unfortunately, Orange and Virgin mobile do not currently have their own Network Status web page and you should contact these providers directly.  Both Tesco and GiffGaff use the O2 network.

Article Id: 166

Article Last Updated at: 14 Mar 18 14:30

Category: Mobile Apps


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