RingGo Help centre





The RingGo App has a problem/error message

Most problems loading or logging into the RingGo apps can normally be resolved by uninstalling and then re-installing the application from the market place. If this still does not resolve the issue, please make sure you have the latest version of your device's operating system installed and retry.

If the problem still persists, email apps@ringgo.com with a description of the problem, your phone number, handset details, the steps taken before it crashed and screen captures from your device so that we can physically view what you have experienced in our attempts to replicate the issue. If possible, also attach any crash logs for the app.

To obtain crash logs for your iPhone, first sync your device with your computer using iTunes and then search in the following location for the crash log:

Windows XP: C:\Documents and Settings\<USERNAME>\Application Data\Apple computer\Logs\CrashReporter\<DEVICE_NAME>

Windows Vista/7: C:\Users\<USERNAME>\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\<DEVICE_NAME>

The AppData or Application Data folder can sometimes be hidden by default, if you cannot see it type the address into the windows explorer address bar near the top of the screen and substitute <USERNAME> with your windows username.

Mac: ~/Library/Logs/CrashReporter/MobileDevice/<DEVICE_NAME>

~ is your home folder.

In the event that you are experiencing performance or connection based issues with the RingGo app, we recommend that you first test the functionality of other apps (that require a 3G/4G or Wi-Fi connection) stored to your device. If this shows that there are connection problems at the time of testing then it would indicate you are experiencing network based issues rather than difficulties with the RingGo app. Payment can still be made at this point by calling our automated payment line on 020 3046 0010.

You are able to view the relevant Network Status web page by clicking the name of your mobile network provider below:

Vodafone, O2, T-Mobile, Three (3 mobile), Tesco, GiffGaff

Unfortunately Orange and Virgin mobile do not currently have their own Network Status web page and you should contact these providers directly. Both Tesco and GiffGaff use the O2 network.

If you require the Apk file to enable you to fully install the RingGo Android app, email apps@ringgo.com.

Article Id: 20009

Article Last Updated at: 13 Mar 18 14:18

Category: Mobile Apps


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