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I am unable to search my required location on the RingGo app - why?

This is likely to be because you do not have your GPS settings enabled. As RingGo's mobile apps use your device's GPS position, you must ensure that this is turned on prior to searching for a location via the app.

For iPhone: Select 'Settings' then 'Privacy' followed by 'Location Services' and ensure that this is set to on for RingGo.

For Android: Select 'Settings' followed by 'Location' and ensure 'Use GPS Satellites' is set to on.

This should then allow you to search for all RingGo locations by either location code or location name, or by finding nearby locations.

If you are still unable to find any locations, we recommend uninstalling and reinstalling the app. This will force through all recent updates and should return the app to normal functionality.

Article Id: 12016

Article Last Updated at: 13 Mar 18 14:04

Category: Mobile Apps


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