RingGo Help centre





I'm unsure if my payment was successful when using the app?

As our mobile apps rely on an internet connection (3G/4G/Wi-Fi) then it is possible that on rare occasions you may encounter an error or performance based issues should you lose connection during use of the app. The most likely point where you may experience an issue will be when submitting payment. This is simply because after entering your CV2 (security) code and submitting your payment request, the app has to establish a strong enough connection with the payment system in order to facilitate your request. This requires a two-way portal between your device and our servers and then the return path.

Should you not receive acknowledgement at this point confirming the success of the payment and are unsure whether the payment was successful, you can easily check this by following these instructions;

1. Return to the 'Sessions' page on the app.

2. If no active session is showing, pull down the screen and refresh the page. If the session is still not showing, log out and close the app.

3. Re-open the app and log in as you normally do. Go to the 'Sessions' page and pull down the screen to refresh the list if the session is still not showing.

4. If after all of this the session is still not showing then your payment would not have been successful and you will need to try again.

It should be noted that each time you enter the CV2 code from your payment card and submit a payment request, RingGo will call for payment from your card issuer. This means you are likely to be charged more than once, if the payment is successful. If this does happen then you would need to seek a refund with the parking operator direct.

Article Id: 42020

Article Last Updated at: 27 Mar 18 10:12

Category: Mobile Apps


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